FAQ
FAQ
DISCOVER
Our most frequently asked questions from the 1UP USA community below.
Which bike rack is for me?
The best bike rack for you can be narrowed down by asking a few simple questions.
1) How many bikes do you need to carry at one time?
2) What are the weights of the bikes you plan to carry?
3) Do you plan to go off-road in your vehicle while using the bike rack?
From there, we can narrow down the bike rack(s) that best fit your lifestyle based off your choices.
Does 1UP USA run sales?
We get asked about sales pretty much daily. And the answer is always ‘We don’t run sales’.
While other businesses may focus on temporary discounts, we aim to provide a quality rack at consistent pricing, no matter when you’re ready to buy. By avoiding the fluctuating nature of sales, we eliminate the need for inflated original pricing and ensure that your investment in our products remains valuable today, tomorrow, and beyond.
We understand that our racks might not be affordable for everyone. And that’s OK. Our pricing reflects the real costs of creating quality products made right here in the Midwest and ensures our team is fairly compensated.
When you're ready to invest in a 1UP USA product, you're choosing a product that's built for the long haul. From material selection to hardware, every aspect of our rack is designed to withstand the test of time. And should something go wrong (stuff happens!), every part we make is available to purchase as a replacement part so your rack will safely transport your bike and gear for many, many years to come.
If you are hoping to snag a product below retail pricing, we do offer lightly used or blemished items in our Bargain Garage. We reload the garage a few times a year and announce the timing via our email list. Be sure to subscribe so you don’t miss the next reload!
Thank you to all our customers past, present, and future! It’s because of your trust in us that we’re able to continue to innovate and create solutions to better haul your gear. We’ve got some exciting things coming next year and we can’t wait to share them with you!
What if my bent arms are sticking while opening/closing?
Step-By-Step Instruction
Jump to 1:05 in the video below and proceed through the steps until your bent arms are able to move freely.
Tools Required: 3/16’’ Allen Wrench and two 1/2" wrenches.
Which racks are for E-Bikes/E-Motos?
For E-Bikes up to 65 LBS
Our Heavy Duty (HD) racks are designed to carry most pedal e-bikes up to 65lbs. The HD has a total carrying capacity of 220 lbs and is available as a Single or Double.
Fat Tire Spacer Kits are available for bikes with tires wider than 3”. See specific weight ratings per tray.
Total Rack Capacity: 225lbs
Max Number of Trays: HD Single: 3 // HD Double: 4
For E-Bikes & E-Motos 65-150 LBS
The new Super Duty (SD) and Xtreme Duty (XD) racks are designed for heavier e-bikes/e-motos like Surron, Telaria, Super73, and similar bikes but can also carry your pedal e-bike, MTB, and even your lightweight road bike! See specific weight ratings per tray.
SD Total Rack Capacity: 255lbs
SD Max Number of Trays: SD Single: 3 // SD Double: 4
XD Total Rack Capacity: 345lbs
XD Max Number of Trays: 3
(1) XD Add-On + (1) QR Add-On OR (2) QR Add-Ons
What is different about Equip'D racks?
The Equip'D system introduced a complete redesign from our original racks, offering a lower profile framework along with key built in features to allow for a wider range of bikes to fit out of the box. The key features include wider trays, an integrated quick release handle, and a fully redesigned cam locking mechanism. These improvements add convenience and offer an improved operating experience.
Is there a difference between Silver or Black?
The only difference is color. Both Silver and Black racks are anodized and powder-coated. The finishes are equivalent in protection. However, the black units require more production time and, therefore, cost a bit more.
What hitch size does a 1.25" – 2" bike rack fit?
These racks fit a 1.25" hitch receiver out of the box, and can also be converted to fit a 2" hitch receiver using the provided adapter.
Which racks are rated for RV and Travel-Trailer use?
Our Heavy Duty, Super Duty and Xtreme Duty Racks are rated for RV and Travel-Trailer usage. Two bike maximum with only the 2" hitch-bar models.
Where do I find product dimensions?
The 'Guides' section on each product page will have a 'Fitment' button containing schematic drawings showing all dimensions in inches.
How do I compare bike racks?
HOW TO START
Our Hitch Bike Racks start as a single or a double base rack, from there you can add up to two Add-On bike racks (NOTE - Recon Rack carries 5 or 6 bikes. Please follow product info, weight ratings and specs found on each product page).
COMPARE TOOLS
Try our online Compare Tool (video tutorial below), or use our print version to help pinpoint your perfect rack system.
STILL NEED SUPPORT?
Our team of experts are here to help pinpoint your perfect rack system, troubleshoot issues or answer questions.