Q: WHICH RACK IS FOR ME?
We get this question a lot, try our Comparison Chart (available online as adownloadable PDF) to help pinpoint your perfect rack system.
Q: WHICH RACK IS FOR EBIKES?
For eBikes, we recommend the Super Duty Single* or Super Duty Double.** Each of these racks provide a total carrying capacity of up to 225 lb (75 lb per bike spot). We also recommend keeping the heaviest bike closest to the vehicle. For tires wider than 3.1”, our Fat Tire Spacer Kit will be required.
*Super Duty Single, with addition of two Super Duty Add-Ons (sold separately), can hold a maximum of three bikes for a total carrying capacity of up to 225 lb (75 lb per bike spot).
**Super Duty Double, with addition of two Super Duty Add-Ons (sold separately), can hold a maximum of four bikes when all bikes are 50 lb or less. If any bike weighs 51 lb–75 lb, only one Super Duty Add-On may be used.
Q: ORIGINAL VS. EQUIP-D
The Equip-D rack system is a complete redesign, which offers a lower profile framework along with key built in features to allow for a wider range of bikes to fit out of the box. The key features include, an integrated quick release handle, wider trays, and a fully redesigned cam locking mechanism. These improvements add convenience and offer an improved operating experience.
Q: WHAT IS THE DIFFERENCE BETWEEN THE HEAVY DUTY AND SUPER DUTY RACK?
They are the exact same rack other than an added 3/8-in. x 1-in. x 13.5-in. support bar underneath the Super Duty trays. The Super Duty tray spots are rated for up to 75 lb. versus the Heavy Duty tray spots are rated for 50 lb.
Q: WHAT IS THE DIFFERENCE BETWEEN SILVER AND BLACK UNITS?
The only difference is color. Both Silver and Black racks are anodized and powder-coated. The finishes are equivalent in protection. However, the black units require more production time and, therefore, cost a bit more.
Q: HOW DO I SELECT THE HITCH SIZE OF THE QUIK RACK SINGLE?
The Quik Rack Single has the versatility for both a 1.25-in. and 2-in. hitch. It has a 1.25-in. hitch with an “L”-shaped extrusion/adapter to make it a 2-in. hitch. A black hex wrench is provided for the removal of the adapter.
Q: ARE THERE DIAGRAMS OR DRAWINGS TO SHOW THE DIMENSIONS OF THE UNITS?
Yes, under the “Fitment” button of each item there are schematic drawings, showing all dimensions in inches.
Q: WHICH RACKS ARE RATED FOR RV AND TRAVEL-TRAILER USAGE?
Heavy Duty and Super Duty Racks are rated for RV and Travel-Trailer usage. Two bike maximum with only the 2-in. hitch-bar models.
Q: IF BENT ARMS GET STUCK WHILE OPENING OR CLOSING THE RACK, HOW DO I FIX IT?
Watch our Maintenance video or follow the steps below.
The tools required will be a 3/16’’ Allen wrench and two ½’’ wrenches. Proceed through the steps until your bent arms are able to move freely.
Step 1: Adjust the button head shown in figure 1 to the correct tightness. To do so tighten it down fully and then loosen it one half turn. A properly tightened button head should be able to spin with the Allen wrench with some resistance.
Step 2: Adjust the bolt shown in figure 2 at the end of your trays to the correct tightness. To do so tighten the bolt down completely, and back it off one half turn.
Step 3: If a large gouge is present in your Glide Bar, a new Glide Bar will need to be purchased. If these steps do not appear to be your issue, feel free to contact our support team for additional information.