FAQ
website
All 1UP USA products are sold directly to our customers—there are no dealers or retail stores. Simply place your order on our website, and we’ll ship it straight to your door.
Once you place an order, it typically ships from our facility within 1–2 business days, unless product delays are otherwise noted. The time it takes to receive your order depends on where it is being shipped.
You can place an international order by contacting our Customer Service team via phone at (608) 200-2587 or by email when you’re ready.
We don’t run traditional sales or offer promo codes outside of in-person events we attend. Instead, we focus on providing consistent pricing year-round so you can buy whenever you’re ready without waiting for a “sale.”
Compare bike racks using our website compare tool to compare side-by-side (see how it works), or watch our Bike Rack Comparison video to help narrow down which racks will best fit your lifestyle.
The “Guides” section on each product page includes a “Fitment” button with schematic drawings showing all dimensions in inches.
Here's a step‑by‑step guide to help you choose the hitch rack system that best fits your lifestyle.
bike racks
This guide helps you determine which 1UP racks are compatible with your vehicle by walking through key factors like hitch size, clearance, and weight capacity.
Choosing between Silver and Black is easy. Both offer the same performance and durability. Black racks simply take a little longer to produce, which is why they cost slightly more.
RV and Travel Trailer compatibility is listed under the specs on each product page, along with maximum bike capacity.
Our racks are compatible with bikes that have fenders. The ideal setup depends on your specific bike and rack, taking into account the fender’s design, the rack-to-fender clearance, and the bike’s weight.
Our Heavy Duty (HD) racks are designed for most pedal e-bikes up to 65 lbs. The Super Duty (SD) supports bikes up to 100 lbs, while the Xtreme Duty (XD) handles up to 150 lbs. Each system is engineered for strength, versatility, and real-world use with expandable options to match your ride.
The Equip'D system introduced a complete redesign from our original racks, offering a lower profile framework along with key built in features to allow for a wider range of bikes to fit out of the box. The key features include wider trays, an integrated quick release handle, and a fully redesigned cam locking mechanism. These improvements add convenience and offer an improved operating experience.
These racks fit a 1.25" hitch receiver out of the box, and can also be converted to fit a 2" hitch receiver using the provided adapter.
Support & maintenance
Yes! Products include lifetime warranty protection from factory defects or breakage under normal use.
A little routine maintenance goes a long way. Periodically check and tighten hardware, clean dirt and road grime from moving parts, and remove your rack from the receiver to keep everything functioning smoothly. Keeping your rack clean and inspecting it regularly will help ensure years of reliable performance.
Absolutely. We offer replaceable parts for every rack we sell at 1UP USA to make sure you’re getting the most out of your rack.
If your bent arms are sticking or not operating smoothly, a small adjustment may be all that’s needed. Sometimes the bolt is too tight or the nut is binding in the hole, which puts excessive pressure on the cam‑locking mechanism and prevents it from operating properly.
Use a 3/16″ Allen wrench and a ½″ wrench to loosen the button head bolt about a quarter turn. This usually frees up any binding and restores smooth motion.
If the lever or arm is still stiff or squeaks when closing, apply a dry lube (or use a little WD‑40) at the pivot point to help.
We offer a comprehensive Help Center with plenty of useful info, as well as our team of (human) experts who are here to help pinpoint your perfect rack system, troubleshoot issues or answer any questions you may have.