Returns

We want you to be completely satisfied with your purchase. That’s why you can return your 1UP product for a refund anytime within 60 days of the original purchase date. It’s simple: 

Contact Us to request your pre-paid UPS return label. 

■ Returns from Alaska, Hawaii, and Canada do not qualify for free return shipping.
■ Only authorized products to be returned will be accepted/refunded.
■ Items must be free of damage unless previously discussed and authorized to be returned.
■ Original shipping charges are non-refundable.
 

We’ll send you either a printable UPS return label via email or a pre-printed copy via UPS. 

■ Package your item(s) in the original packaging and drop it off at your nearest UPS depot.
■ All returns must be in original packaging or will be subject to a restocking fee. 1UP does not provide replacement packaging.
■ Your refund will be issued 5-7 business days upon receipt of the returned package(s).